Change of mind & returns – The Foxes Den
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Change of mind & returns

As a shopper, you have the right to enjoy easy returns and refunds.

No one wants to get stuck with unwanted goods or be put through the wringer for a shopping mistake—especially when we’re shopping online and can’t try on the products before purchasing.

Can I return items?

Of course – We accept returns if the product is in the original condition, within 30 days of purchase - Please refer to our Returns Policy below.

Please note* no credits or returns on any SALE items

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Return Policy:

For change of mind we accept returns within 30 days of purchase.

Due to health & safety reasons the bedding or Clothing items are not available for return once used, the item must be returned in its original condition, unused & unlaundered. 

Any Items returned must be in their original condition and in a sellable condition.

Any returned items that are soiled or have been worn will not be refunded 

Please ensure the item is returned with all the original packaging and paperwork.

A refund or store credit will be issued once we have received the goods back.

You will be responsible for all return shipping charges to facilitate a change of mind return. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.

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Please note* no credits or returns on any SALE items

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Please send all Returns to:

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The Foxes Den - 

Building 2

6-8 William Lewis Drive 

Sockburn

Christchurch 8042


For Damaged or faulty items. Please contact us via email

shop@thefoxesden.co.nz

 

Please also refer to our. 

Linen Warranty & Guarantee  

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