Change of mind & returns
As a shopper, you have the right to enjoy easy returns and refunds.
No one wants to get stuck with unwanted goods or be put through the wringer for a shopping mistake — especially when we’re shopping online and can’t try on the products before purchasing.
Can I return items?
Of course – We accept returns if the product is in the original condition, full price & within 14 days of purchase - Please refer to our Returns Policy below.
No refunds on freight charges, for any retuned items or cancelled orders.
PLEASE READ THIS IMPORTANT INFOMATION:
No Returns will be processed or accepted without completing a return on our online return portal prior to the item coming back to us*
Please note* no Refunds on any SALE items or items sold with a discount. This includes any and all discounts.
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WANT TO RETURN AN ITEM?
CLICK HERE
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* We are located within a shared building with 3 other business therefore we take no responsibility nor are we obligated to refund or credit any items sent back without a return created by you on our online return portal.
Return Policy:
For change of mind we accept returns within 14 days of purchase, Refunds will only be made to the payment method used when placing the order online.
Due to health & safety reasons the bedding or Clothing items are not available for return once used, the item must be returned in its original condition, unused & unlaundered. (This includes clothing and bedding used in photos)
Face masks - Due to health and safety reasons our face masks are non-refundable and non-returnable.
No refunds on freight charges, for any retuned items or cancelled orders.
Any Items returned must be in their original condition and in a sellable condition.
Any returned items that are soiled or have been worn will not be refunded
Please ensure the item is returned with all the original packaging and paperwork., The Foxes Den is not obligated to refund and products returned without the correct return for filled and and included with the goods.
A refund to the payment method or store credit will be issued once we have received the goods back.
You will be responsible for all return shipping charges to facilitate a change of mind return. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.
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Please note* no Refunds on any SALE items or items sold with a discount. This includes all store sales and personal discount codes. A Store Credit will be issued.
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Please send all Returns to:
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The Foxes Den -
Building 2
6-8 William Lewis Drive
Sockburn
Christchurch 8042
For Damaged or faulty items. Please contact us via email
shop@thefoxesden.co.nz
Please also refer to our.