Change of mind & returns
As a shopper, you have the right to enjoy easy returns and refunds.
No one wants to get stuck with unwanted goods or be put through the wringer for a shopping mistake—especially when we’re shopping online and can’t try on the products before purchasing.
Can I return items?
Of course – We accept returns if the product is in the original condition, within 30 days of purchase - Please refer to our Returns Policy below.
Please note* no credits or returns on any SALE items
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Return Policy:
For change of mind we accept returns within 30 days of purchase.
Due to health & safety reasons the bedding or Clothing items are not available for return once used, the item must be returned in its original condition, unused & unlaundered.
Any Items returned must be in their original condition and in a sellable condition.
Any returned items that are soiled or have been worn will not be refunded
Please ensure the item is returned with all the original packaging and paperwork.
A refund or store credit will be issued once we have received the goods back.
You will be responsible for all return shipping charges to facilitate a change of mind return. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.
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Please note* no credits or returns on any SALE items
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Please send all Returns to:
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The Foxes Den -
Building 2
6-8 William Lewis Drive
Sockburn
Christchurch 8042
For Damaged or faulty items. Please contact us via email
shop@thefoxesden.co.nz
Please also refer to our.