Cancellation policy
Purchase Options Cancellation Policy – The Foxes Den
Please carefully review your order before finalizing your purchase, as all sales are considered final.
1. No Cancellations After Purchase
Once an order has been:
Placed, Paid for, or Shipped
it cannot be cancelled, changed, or refunded.
Where a cancellation is approved, a refund of the remaining order value (less the 6% cancellation fee) will be issued to your original payment method within 5–10 business days.
2. Final Sale Items
All items sold through The Foxes Den are considered final sale unless otherwise stated. This includes:
One-time purchases
Pre-orders
Limited edition and custom items
3. Exceptions
We do not make exceptions for:
Accidental purchases
Change of mind
Shipping delays beyond our control
Price changes or promotions after your purchase
Discount Codes Discount codes must be applied at the time of purchase and cannot be applied retroactively to an order that has already been processed.
4. Need Assistance?
If you have questions before making a purchase, we’re happy to help! Please contact us at shop@thefoxesden.co.nz
A Note on Our Process: Thank you for choosing quality over mass production. To ensure the highest standard, most of our pieces are individually crafted to order in New Zealand and Europe. While we do our absolute utmost to get your order to you as quickly as possible, please allow a 3–4 week delivery window for our sewing teams to complete your piece.