FAQ's

Linen information & FAQ

Where is The Foxes Den linen made?

All our linen (Flax) is grown in France. The manufacturing process from yarn spinning and dying to weaving all take place in France. The Fabric is then sent to a sewing factory in either, France, China or here in New Zealand.

 

Can The Foxes Den linens be tumble dried?

Yes. We don’t recommend tumble drying as it can damage the fibres. but it can be done. Make sure you use a low to medium heat setting to maintain the linens shape and soft texture.

Will The Foxes Den linens shrink?

No They shouldn’t. All The Foxes Den linen has been pre shrunk prior to sewing. If cared for properly  and washing instructions are followed, our linens will not shrink.

Can I iron my linen?

Yes, you can iron your linen. Our linen has been designed to look relaxed and carefree. If you like a more formal appearance by all means iron away. You may want to iron while its still slightly damp or use a Linen Spray.

 

Will The Foxes Den Linen drop any lint?

Yes – some Linen will lint. We have done hours of research into Linen and its Lint. Our Manufactures have told us its perfectly normal and every batch and colour of linen will shed different amounts and for different periods of time. The Linting of your Linen will not effect the quality or longevity of the Linen. It will be eliminated through the washing and drying process recommended. Any shedding will eventuality disappear after washing and using for some time.

 

What should I use to wash my linen?

We recommend using a mild liquid chemical free, Plant based detergent.

Linen after all is a natural Product – why coat it in Nasty chemicals now?

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Does the elastic in the fitted sheet actually last? 

In regards to the elastic, well I've never had a complaint about the elastic wearing out but bear-in-mind a fitted bottom sheet never lasts as long as a flat sheet, a bottom sheet gets a hard time and this is why in France when you buy a sheet set you often get 2x flat sheets and no bottom (fitted sheet) they use the flat sheet with old fashioned hospital corners.
This is because you can alternate the top and bottom sheet each time you wash, you will get a lot longer wear.

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Do the linen sheets have a thread count?

Flax Linen doesn't have a thread count its done by weight. all our linens are between 160 - 170 gr/m² 
Each flax fiber is made to a different weight, the higher the count, the stronger and more coarse your linen will be.
 
But a interesting little fact about cotton and thread counts... is the amount of threads per square inch. The highest you can get in 400 threads per sq inch, as the market has this perception of higher thread count = better product the fabric manufacturers just double up and do two or more layers of thread so they can achieve a higher thread count.
Buy having two layers the treads rub together and your cotton sheets wear through a lot quicker - for the most effective and long lasting cotton you are best to stick with a 380-400 thread count.

 

What payment methods do you accept?

We accept Visa, Mastercard, PayPal and Bank deposit.  When selecting to pay with PayPal, you will be redirected to the PayPal website to login and review the order before clicking ‘Pay Now’. We also accept Payment Layby – We do require a $10 dollar deposit (this is non refundable) Then payments are made via bank deposit over 6-8 weeks.  

 

What if an item is out of stock?

Please Contact us at shop@thefoxesden.co.nz – We are always getting new stock and We will be able to tell you if the item is available for pre-order and will advise an estimate on delivery. + We can always custom make a Linen Item for you.

 

Can I return items?

Of course – We accept returns if the product is in the original condition. Please refer to our terms and conditions.

Linen Warranty & Guarantee  

Return Policy:
If you are not 100% Satisfied with your item you can return your unused/unlaundered items for a full refund within 14 days!

If you’ve received a faulty product, Please contact The Foxes Den via email shop@thefoxesden.co.nz The Foxes Den accepts responsibility for all damages and faulty products, within 30 days of delivery.   

If the product can be fixed and the fault is not serious, we will arrange for a Free return courier ticket and correct your Linen.

Otherwise The Foxes Den will send a Free return courier ticket and replace the faulty duvet.

Linen Guarantee 

Bed Linen & accessories are covered by a 12 month replacement warranty.

Goods must have been purchased in the last 12 months.

Linen has used in a normal domestic environment, not a commercial environment

Linen was maintained and cleaned in accordance with our instructions and/or recommendations.

Linen has not been subject to abuse, improper treatment, neglect or misuse.

Exclusions from the Limited Warranty include but are not limited to:

Normal wear and tear.
Any improper 
Minor imperfections such as slight cosmetic flaws.
Stains, tears, burns, and discoloration that occur over time and/or are caused by you.

 

CLAIM PROCESS

In order to be able to assess the Product, we will need:

• Your name

• Your address

• Your proof of purchase documentation (for example: your receipt/invoice)

• Brief description of the fault (including photographs if that makes it easier to explain); and

• Brief description of how you have used the Product.

If possible, product should be returned in its original packaging, including cardboard inserts.

Contact: shop@thefoxesden.co.nz for more info.

 

LINEN CARE 

 

If you have a Question for us please contact.

shop@thefoxesden.co.nz