FREE SHIPPING & RETURNS in New Zealand + FREE SHIPPING to AUSTRALIA on orders over $150

FAQ's

Linen information & FAQ

Where is The Foxes Den linen made?

All our linen (Flax) is grown in France. The manufacturing process from yarn spinning and dying to weaving all take place in France. The Fabric is then sent to a sewing factory in either, France, China or here in New Zealand.

 

Can The Foxes Den linens be tumble dried?

Yes. We don’t recommend tumble drying as it can damage the fibres. but it can be done. Make sure you use a low to medium heat setting to maintain the linens shape and soft texture.

Will The Foxes Den linens shrink?

No They shouldn’t. All The Foxes Den linen has been pre shrunk prior to sewing. If cared for properly  and washing instructions are followed, our linens will not shrink.

Can I iron my linen?

Yes, you can iron your linen. Our linen has been designed to look relaxed and carefree. If you like a more formal appearance by all means iron away. You may want to iron while its still slightly damp or use a Linen Spray.

 

Will The Foxes Den Linen drop any lint?

Yes – some Linen will lint. We have done hours of research into Linen and its Lint. Our Manufactures have told us its perfectly normal and every batch and colour of linen will shed different amounts and for different periods of time. The Linting of your Linen will not effect the quality or longevity of the Linen. It will be eliminated through the washing and drying process recommended. Any shedding will eventuality disappear after washing and using for some time.

 

What should I use to wash my linen?

We recommend using a mild liquid chemical free, Plant based detergent.

Linen after all is a natural Product – why coat it in Nasty chemicals now?

 

What payment methods do you accept?

We accept Visa, Mastercard, PayPal and Bank deposit.  When selecting to pay with PayPal, you will be redirected to the PayPal website to login and review the order before clicking ‘Pay Now’. We also accept Payment Layby – We do require a $10 dollar deposit (this is non refundable) Then payments are made via bank deposit over 6-8 weeks.  

 

What if an item is out of stock?

Please Contact us at shop@thefoxesden.co.nz – We are always getting new stock and We will be able to tell you if the item is available for pre-order and will advise an estimate on delivery. + We can always custom make a Linen Item for you.

 

Can I return items?

Of course – We accept returns if the product is in the original condition. Please refer to our terms and conditions.

 

If you have a Question for us please contact.

shop@thefoxesden.co.nz 

Houzz